Can emotional states be manipulated just by the use of emotion-evoking communication? This was the question that Facebook set to answer in a study that was published in the March 2014 issue of Proceedings of the National Academy of Sciences (PNAS) and erupted quite a controversy. The paper, named "Experimental evidence of massive-scale emotional contagion through social networks" (PDF file) describes a psychological experiment that Facebook had conducted during one week in January 2012 among 689,003 of its users to test how the amount of negative or positive content to which the users are exposed to affects their emotional state (i.e. mood), and their resulting behavior on Facebook.
In this blog article I don’t intend to discuss the controversy surrounding this research (here is the official reply of one of the researches to the controversy). This is and important topic that deserves discussion, but it outside the scope of this particular article.
Instead, I want to examine the results from a professional translation practitioner’s angle and suggest two lessons that I think we can learn from the study about the role of language in effective communication and social atmosphere setting.
The Goal of Facebook’s Research
Facebook’s research is based on the idea of Emotional Contagion, which can be defined as the ability to transfer emotional states to others, leading them to experience the same emotions as those around them without their awareness.
The occurrence of emotional contagion between individuals with in-person interactions is well established in the Psychology world, and with this experiment Facebook attempted to learn if emotional contagion can occur outside in-person interactions, i.e. if textual communication alone – as opposed to verbal communication with its nonverbal cues – is enough to form emotional contagion.
To test this, during one week in January 2012 Facebook used a tweaked version of its algorithm to reduce the amount of "emotional content" in the News Feeds of the 689,000 users who were randomly (and unknowingly to them) selected to participate in the research. Emotional content was defined as a post containing at least one positive or negative word, or as explained in the research paper:
Posts were determined to be positive or negative if they contained at least one positive or negative word, as defined by Linguistic Inquiry and Word Count software (LIWC2007) word counting system, which correlates with self-reported and physiological measures of well-being, and has been used in prior research on emotional expression.
The posts were classified as positive or negative according to the above criterion and then a certain percentage of them was removed from the News Feed so the user will be exposed to more positive or negative content, respectively.
The study design was quite simple, but because the general rate of positive (46.8%) and negative (22.4%) posts in Facebook is different, the researches had to use two separate control groups – one for the Positivity Reduced group and the second for the Negativity Reduced group. The control condition for the experiment was defined as the removal of the same proportion of posts from the News Feed as that of the respective test group (Positivity or Negativity reduced), only completely at random.
Simply put, the study results suggest that exposure to positive content evokes positivity among the readers, while exposure to negative content does just the opposite and evoke negativity among the readers. Or as explained by the researches in the paper:
When positive expressions were reduced, people produced fewer positive posts and more negative posts; when negative expressions were reduced, the opposite pattern occurred. These results indicate that emotions expressed by others on Facebook influence our own emotions, constituting experimental evidence for massive-scale contagion via social networks.
What can we Learn from Facebook’s Study?
As professional Translation Practitioners on whom the power of semantics and the role of linguistic subtleties in effective communication is not lost, the study results come as now surprise. They just further reinforce the fundamental role that effective use of language has in human communication.
The Importance of Writing Skills
The first lesson is a bit of an extension (or even extrapolation) of the research results on my part, but I couldn’t help but think about how often the importance of writing skills in translation is overlooked; how the emphasis and focus gradually shift from expertise and knowledge to rudimentary skills that can be considered prerequisites to the profession rather than qualifications, and/or even to superficial areas such as the workflow, and how misguided all of this really is.
In its core, every translation work is an interpretation (or adaptation) of the original, and as such it involves rewriting. This is one reason why even two excellent translators are likely to create different versions of the same source document, and while both versions might be good, they will also be different – sometimes even to a point that makes one version more effective than the other in a specific context and use. It is the subtleties in the linguistic and cultural adaptation, such as the choice of tone, style, semantics, and overall rhetoric, that are likely to make-or-break an effective communication.
Some in the translation space insist that translation is a technicality. A data, or big data problem. For them language is just a data set that can be transposed to a different data by transforming words and basic grammatical structures from one language to another. While it is unlikely that even those Language Transformation Mills with their unskilled and/or HAMPsTr-centric workflows will manage to turn a positive communication piece into a negative one (or vice versa), they can do even worse. By following this liner, one-dimensional, technocratic, and overly simplified approach, their transformation workflow can easily strip the communication from all the linguistic and cultural subtleties, otherwise known as the elements of effective human communication, thus evoking the emotion that every communicator fears the most – indifference.
The Importance of Balance
The second lesson that came to mind while reading the paper and thinking about Facebook’s research, was the importance of balance and boundaries.
There is a lot of negativity, disinformation, bad advice, sponsored content, and a general atmosphere of gloom-and-doom in many translation communities and publications. Coincidentally or not, many of them are also the major gateways to the profession and main sources of information for many translators. Facebook’s study should remind us just how easily behavior can be manipulated by the type of content one is exposed to, and alert us to how this knowledge can be abused by people who stand to gain from such manipulation.
This is not to say that we should shy away or retreat from discussing controversial topics or refute misguided claims and notions about our profession, it means that we need to be constructive about it and do it in the interest of education. Knowledge, as opposed to information (that can be selectively used to ‘divide and conquer’), is one important key for building one’s professional identity and viewpoint, and breaking out of the poverty and misery culture nurtured by so many.
In this day and age of information overload, it is important to remember Sturgeon’s law, and filter out the noise and the time-wasters-and-energy-drainers. It is important to maintain balance and not let just about any time-waster-and-energy-drainer out there to command the same time, attention, effort, and influence as true business partners with whom one shares professional and commercial values.
With all the (justified) controversy surrounding its inception and conduct, Facebook’s research gave us some valuable insights and reminder into the role and power of language in driving human emotions and behavior through communication and information (as opposed to knowledge) sharing.
Some Practical Advice
I want to conclude this article by sharing my recommendations for some knowledge resources and activities that can help in regaining focus. At times we all get discouraged (I know that I do) for some reason or other, but as Facebook’s research has demonstrated, breaking this cycle may be just one positive experience away.
Breaking the Gloom-and-Doom Self-Feeding Cycle
- Phase out the ever-negative, FUD-driven fora and publications that seem to spread low quality information almost at random and nurture the poverty and misery culture. Replace them with sources that share knowledge;
- Read (or re-read once in a while) the opinions, advice, and insights of fellow colleagues who share them in books such as 101 Things a Translator Needs to Know, How to Succeed as a Freelance Translator, The Prosperous Translator, The Entrepreneurial Linguist and/or through blogs (a list of some of the blogs I follow can be found in the About Translation Therapy page);
- Follow insightful people and/or those whose attitude you just like on Twitter and other social media;
- Attend a local translation association meeting and/or international translation conference such as the Annual IAPTI International Conference; not least for the uplifting, feel-good, and recharging qualities that a couple of days of retreat have in general, and events that put the profession and its professional practitioners on a pedestal for a few days have in particular;
- Connect with like-minded colleagues (in the conferences from the previous point, or on other fora) with whom you can develop professional relationships – and even friendships – overtime. True colleagues are never the competition!;
If you have any advice, resource, or general comment about the article that you would like to add or share, please let me know in the comments.